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Privacy Policy

Your privacy is important to us. This policy explains how Coastal Junk Pros collects, uses, and protects your personal information.

Last Updated: January 2024

Coastal Junk Pros ("we," "our," or "us") operates the website coastaljunkpros.com (the "Site"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal information we receive from users of the Site and our junk removal services in Savannah, Georgia and surrounding areas.

Information We Collect

We may collect the following types of personal information when you interact with our Site or services:

  • Contact Information: Name, email address, phone number, and physical address provided when you request a quote, schedule a service, or contact us through our website forms.
  • Service Details: Information about the junk removal services you request, including property type, items to be removed, and preferred scheduling dates.
  • Payment Information: Billing details necessary to process payments for our services. We do not store credit card numbers on our servers.
  • Usage Data: Information automatically collected when you visit our Site, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits.
  • Communication Records: Records of emails, phone calls, or messages exchanged between you and our team.

How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, schedule, and complete the junk removal services you request.
  • Communication: To respond to your inquiries, send appointment confirmations, and provide service updates.
  • Improvement: To understand how visitors use our Site so we can improve its content, functionality, and user experience.
  • Marketing: To send promotional communications about our services, special offers, or community events. You may opt out of marketing emails at any time.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small data files stored on your device when you visit a website.

We use the following types of cookies:

  • Essential Cookies: Required for the basic functionality of our Site, such as page navigation and form submissions.
  • Analytics Cookies: Help us understand how visitors interact with our Site by collecting information about pages visited, time spent, and navigation paths.
  • Marketing Cookies: Used to track the effectiveness of our advertising and to deliver relevant content to you.

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our Site.

Third-Party Services

We use trusted third-party services to operate our website and business. These services may collect and process your data according to their own privacy policies:

  • Formsubmit: We use Formsubmit to process contact form submissions. When you submit a form on our Site, your information is transmitted through Formsubmit's servers. Please review Formsubmit's Privacy Policy for details on how they handle your data.
  • Google Analytics: We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects data such as your IP address, browser information, and pages visited. This data is anonymized and aggregated. Please review Google's Privacy Policy for more information.
  • Google Tag Manager: We use Google Tag Manager to manage tracking scripts on our Site. GTM itself does not collect personal data, but it facilitates the deployment of tags that may collect data as described above.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure HTTPS encryption for all data transmitted through our Site.
  • Limited access to personal information by authorized personnel only.
  • Regular review of our data collection, storage, and processing practices.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may request that we correct any inaccurate or incomplete personal information.
  • Deletion: You may request that we delete your personal information, subject to certain exceptions required by law.
  • Opt-Out: You may opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe link in our emails.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Site and services after any changes to this policy constitutes your acceptance of the updated terms.